Hmz Pte. Ltd.

‘Valued Client’ is Rikvin’s oft-repeated phrase in their communication. However many organisations don’t practice what they preach. It’s the employees who need to implement that and often it doesn’t happen that way. [Staff Name] needs to be complimented on figuring out that a client was unhappy just by silence and track record of a communicative client going silent. She took pains to personally call and address the situation and update the senior management who responded in turn. She was instrumental in client retention. Her actions were immensely valuable when you are in a competitive world. Companies have to engage personally with their clients at all times. The personal touch cannot be replaced with efficient processes as it may not be foolproof and illusionary in nature. The above rating is for [Staff Name] plus the Senior Management follow up response!”