Service Ratings

‘Valued Client’ is Rikvin’s oft-repeated phrase in their communication. However many organisations don’t practice what they preach. It’s the employees who need to implement that and often it doesn’t happen that way. [Staff Name] needs to be complimented on figuring out that a client was unhappy just by silence and track record of a communicative client going silent. She took pains to personally call and address the situation and update the senior management who responded in turn. She was instrumental in client retention. Her actions were immensely valuable when you are in a competitive world. Companies have to engage personally with their clients at all times. The personal touch cannot be replaced with efficient processes as it may not be foolproof and illusionary in nature. The above rating is for [Staff Name] plus the Senior Management follow up response!”

 

“I would like to commend [Staff Name] for the excellent service she has provided to Wil2win Pte Ltd to date! On the multiple occasions we have dealt with her, she has been very knowledgeable and prompt to respond to my enquiries. She is extremely approachable, helpful and patient to help me understand complex compliance requirements. Sincere thanks to [Staff Name] for being a wonderful person to work with and the outstanding service you provide!”
– Shareholder

“Very good, timely and good follow up.”
– Director

“All staffs are well responsive and do their best to meet the requirements with aiming max satisfaction of Additiv Asia. As a suggestion, it would be great if you could improve the supervisory responsibilities, in order to reduce or eliminate the mistakes.”
– Office Manager

“Great service from [Staff Name]. Very efficient and courteous. Timely and helpful.”
– Director

“I am extremely happy with [Staff Name] as she has been extremely helpful. She is also very efficient and was able to support me in a very timely fashion.”
– Manager

“Good support.”
– Managing Director

“She is very good and cooperative and timely sending the reports.”
–Finance Manager

“Efficient, fast and clear.”
–Owner

“This was the second year I have been using Rikvin to assist with my tax return to Singapore. [Staff Name] was very service minded and gave very good help. He also kept me very well updated during the process. I will have no problem to recommend him/the company to others.”
–Regional Director – Asia

“I appreciate your prompt reply.”
–Accounts Manager

“She is knowledgeable and addressed the issues properly.”
–Partner